This is unacceptable. Please fix this issue as you have many people complaining about the same thing. Send an update out and get this app available on all Smart Tvs.
If you cant support your older tvs to be able to use new apps like you tube tv then I can no longer support Samsung. That means across the whole line including all of my business account phones as well as recommending to my customers that I would not buy any samsung products since they have a shelf life that does not support the future. This is very poor customer service and bad customer service = less customers
BOO! It's been over a year since you posted this and still no app? It's an APP, how hard can it be? I agree with many...most of the users on here. After many years not even considering another TV but Samsung, my next TV will SURELY not be Samsung, and I'm in the market for one.
It's now 2020. I think you owe us an updated response on this. More importantly, you owe us a working YouTube app. Is there one now? If not, when?
I paid several thousand dollars for my TV - Samsung UN55J8500 - in mid-2015. For it not to function as a "smart tv" in under 5 years is unacceptable. I bought two Samsung TVs at the time and if this is not remedied soon, I will never buy another. Perhaps we should. start a social media campaign to warn others about buying Samsung -- even the higher-end TVs - as. they won't function effectively within a few years. I hope I am mistaken and that you'll tell me tomorrow that this has been remedied. This is needed if you want to retain a good brand and satisfied customers.
It is now 2020 and can't still see the app on any of these models, so it means that Samsung left everybody hanging dry. Awesome for reputation! That's the mistake when a company grows too big and start caring less about their customers. There are quite a few examples on how fast they spiral down into the crapper. I'll never buy Samsung again.
I cannot find the app on my tv.... un55ju640d. And, I cannot figure out how to update the firmware. I believe I’ve had the tv for three years.... too old for the app? Thoughts?
I have a similar question as the rest of this thread. My full model code is: UN55J620DAF and YouTube TV is not available in the apps store and my software is updated with the latest and greatest. Thank you for your attention to this.