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Sigo
Cosmic Ray

Youtube app wont launch on UN65KS8500

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Since getting this TV 48 hrs ago, I've had to reset the SmatHub 4 times already.  The reason is after a period of time the YouTube app wont start.  When I select it, I get a grey screen and that is it...nothing else happens.  All other apps seem to work fine still.  If I go into the self diagnosis section and select "RESET SMART HUB" then YouTube loads and starts normally.

 

Problem is I have to do that twice a day now.  Also when you reset the smart hub, you have to reauthorize all the other apps again (Netflix, VUDU, Amazon) which is a real pain.

 

Any thoughts on what is going on?

1 SOLUTION

Accepted Solutions
Donafello
Constellation

Re: Youtube app wont launch on UN65KS8500

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Wow you are so awesome.  This was killing me and was originally resetting smart hub but found unplugging power for 30 seconds did it for me.  But your suggestion is awesome.  Thanks!!!

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56 REPLIES 56

Re: Youtube app wont launch on UN65KS8500

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Don't know why, but it's been happening ever since I purchased the TV two months ago.

 

To reset an individual app without losing any settings, press and hold BACK while the app is on the screen (gray screen for YouTube).  When it takes you back to the SmartHub, choose that app again and it will/should load.

 

For additional helpful information, check out the AVS Forum on this TV.

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Sigo
Cosmic Ray

Re: Youtube app wont launch on UN65KS8500

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Thanks so much for the info!

 

It seems the YouTube app is pretty flaky as it constantly is acting up (freezes, gray screen, garbled text under videos, network errors) where I have not encountered any of this yet with the other apps...maybe it will be updated?

 

Again you are a lifesaver as I was ready to box the TV up as I was getting so frustrated.  Wonder why this info isn't published on Samsung's support site?

 

 

 

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Re: Youtube app wont launch on UN65KS8500

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Glad it helped - it's an amazing TV although not without it's minor flaws and idiosychrosies. 

 

That AVS forum and its FAQ is very helpful.  We've bascially written the manual that Samsung should have!

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Donafello
Constellation

Re: Youtube app wont launch on UN65KS8500

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Wow you are so awesome.  This was killing me and was originally resetting smart hub but found unplugging power for 30 seconds did it for me.  But your suggestion is awesome.  Thanks!!!

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Canary614
Asteroid

Re: Youtube app wont launch on UN65KS8500

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I just wanted to mention I had a similar issue with YouTube and after resetting th smart hub and resigning into every app (which is a pain in the a**. I tried this solution and it worked. The YouTube app is very buggy still to this day.

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maxnbmr
Constellation

Re: Youtube app wont launch on UN65KS8500

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I have the same issue on my TV also. I tried to call samsung tech support multiple times and all they did was reinstalled the app. it works for like 1 or 2 days then the issues happens agian. One of the Samsung Tech suggested I contact Youtube. I contact youtube and got no where. They said they can support TV's and call your TV provider. Till this day the app is still having a problem. I understand this is a app issue not the TV issue. I had no problems on my old Samsung TV what so ever with youtube. If anyone has a solution let me know. 

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userNGeQrI781A
Astronaut

Re: Youtube app wont launch on UN65KS8500

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What was the suggestion/solution?? 

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Twista
Asteroid

Re: Youtube app wont launch on UN65KS8500

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unplugged it and plugged it back in. 

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userQ1jtQAivWz
Astronaut

Re: Youtube app wont launch on UN65KS8500

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It helped for my UE65MU6405. Thanks for the solution.
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