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Astronaut

prime video

my amazon prime video quit working.  i deregistered it as was told to do and tried to register it again but don't know how to get the number from the tv.  when i go to that prime app it just circles.  all my other apps work

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Samsung Moderator
Samsung Moderator

Re: prime video

Have you tried contacting Amazon regarding this? Have you tried unplugging the unit for 5 minutes?

 

Please provide the full model code and current software version of the television by going to Settings>Support>Contact Samsung

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