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Asteroid

"Extra service has ended on 2020-03-31"

Why has Extra ended? Has something replaced Extra? Why is there no information about it? Why is there no "TV" under "Select Location"? Why are there a bunch of selections for cell phones but nothing for tv's?

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Samsung Moderator
Samsung Moderator

Re: "Extra service has ended on 2020-03-31"

Hello! What app are you using? What device are you using?

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Constellation

Re: "Extra service has ended on 2020-03-31"

I got that same message on my SUHD tv . There was not any notification that the feature would end. It would show the weather  for your  location and had a few games with it and now they are all gone.

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Asteroid

Re: "Extra service has ended on 2020-03-31"

Extra Service app. On my tv.

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Samsung Moderator
Samsung Moderator

Re: "Extra service has ended on 2020-03-31"

Can I also have your full model number to better assist you?


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Constellation

Re: "Extra service has ended on 2020-03-31"

UN65KS8000DFXZA

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Samsung Moderator
Samsung Moderator

Re: "Extra service has ended on 2020-03-31"

The Extra Services app was provided by The Weather Channel. They have recently stopped supporting the application.


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Constellation

Re: "Extra service has ended on 2020-03-31"

So can we reassign the extras button on the remote to a different app?

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Asteroid

Re: "Extra service has ended on 2020-03-31"

I would think Samsung would provide a replacement app. 

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Asteroid

Re: "Extra service has ended on 2020-03-31"

Are we going to get an alternative or update in this case?

If the service is shutdown, is there another API which will be made available?

It's obvious this service was used by multiple people and just went down without notice.

What's Samsung's planned remediation action here?

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