Original topic:

slow response on menu and smart tv Apps crashing

(Topic created on: 1/10/21 7:19 AM)
userTafuAlCJ8E
Astronaut
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Model QE75Q7FNA, with 1310.4 latest firmware. From 1st of January 2021 , multiple times the apps like netflix, utube, are crashing, also the scroll menu bar at the bottom and the choises in the system menus including adjust volume or change a channel are slow to respond. The response to the remote control commands sometimes delay and sometimes is ok. Please inform me if it is a panel problem, one connect box problem or something else.

2 Replies
SamsungGill
Samsung Moderator
Samsung Moderator
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Regrettably, support for non-US models is quite limited. We would recommend reaching out to support in your region: https://www.samsung.com/us/common/visitlocationsite.html

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userlryPApT188
Astronaut
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Same issue and I'm a us based customer thsi is my second tv I replaced my first 65 tu7000 .. issue remains . Apps crash , settings barely loads , controller slower . I've done resets controller n tv . Update is current . Nothing . Netflix , Hulu. It's stuck on the Samsung tv .... help please 

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