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user59muY9bCHP
Astronaut

tv plus disappeared

I don't know if anybody else has had this issue but my TV Plus app randomly disappeared.  It was there and working yesterday and now it's completely gone.  I tried the smart hub reset and that didn't work.  Any help is greatly appreciated.

15 REPLIES 15
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usertIOdHExQiY
Constellation

Re: tv plus disappeared

I have the same issue on my 2 Samsung model's 5300. The TV Plus app icon was there briefly when i turned it on this a.m.  and simply disappeared. I believe Samsung has an issue, but cannot confirm.

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user45gexUT1I5
Astronaut

Re: tv plus disappeared

I have a similar issue. My app is there, but there is no TV coming though. Just says to change source. 

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usermIHruWzEFX
Asteroid

Re: tv plus disappeared

Min disappeared as well. Tried a factory reset no lock. What's up @samsung

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usertIOdHExQiY
Constellation

Re: tv plus disappeared

I opened a chat with the service desk. They gave me the email for the dedicated TV Plus support team.  tvplus.help@samsung.com. I FWD my issue. No reply at this time.

 

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user45gexUT1I5
Astronaut

Re: tv plus disappeared

Now I tried to reinstall the app and it says “This app has been terminated and is no longer available. Do you want to delete the selected item”?  ..... sooooo Thanks for the advance notice Samsung! 

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usermIHruWzEFX
Asteroid

Re: tv plus disappeared

I opened a support ticket through TV. Waiting for the phone call now. 

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userMkGUfDsLuK
Astronaut

Re: tv plus disappeared

My app reappeared. I hope it did for you as well. 

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userMkGUfDsLuK
Astronaut

Re: tv plus disappeared

Yep, same. Just tweeted at support. Let’s see if they say anything. 

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userMkGUfDsLuK
Astronaut

Re: tv plus disappeared

My app has reappeared. I don’t know how or why it was missing I’m just glad that it’s back. 

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