Original topic:

un65mu8500fxza

(Topic created: 08-06-2021 06:38 PM)
Rina2
Astronaut
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4k, 8k and Other TVs
This tv when I power on only shows me an image of a tv needing to be connected to a box...can I not bypass it or I Need the one connect mini. It's 8series curved tv
5 Replies
dirteernie7
Astronaut
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4k, 8k and Other TVs
Do you have a coax hooked to it
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Rina2
Astronaut
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4k, 8k and Other TVs
No nothing is connected. This is what I see when powered on20210806_203549_1130.jpg
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SamsungJam
Community Manager
Community Manager
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4k, 8k and Other TVs

Hi!  That means that the one connect box needs to be connected to the television.  Do you still have this part?  This would get you back up and running!  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Rina2
Astronaut
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4k, 8k and Other TVs
I bought the tv from a stranger. They never told me about it:( thanks for your help
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SamsungJam
Community Manager
Community Manager
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4k, 8k and Other TVs

Boooooooooooo.  That's unfortunate.  If you decide to purchase one, feel free to reach out to our parts distributor J&J international at 800-627-4368.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.