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Constellation

un65ru8000fxza screen flashing

samsung un65ru8000fxza screen backlight just flashes turn turns back off. It's will sometimes make the power off sound on its own.  It doesn't respond to button pushes or the remote. Help I just bought this TV 4 months ago in November 2019

5 REPLIES 5
Product Expert

Re: un65ru8000fxza screen flashing

Hey @usertEgSk9U2xs 

 

I'm sorry you're going through this. I suggest you get in contact with a Samsung moderator on this site to escalate your issue since you are in warranty. 

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Samsung Moderator
Samsung Moderator

Re: un65ru8000fxza screen flashing

I'm sorry to hear that, how long has this been occurring? Does this occur on all sources? Is your TV connected to a surge protector? 


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Product Expert

Re: un65ru8000fxza screen flashing

Hello!

It looks like your TV is experiencing a hardware issue, possible screen issue. This is something that requires an in home service, which requires a technician to be sent your house. You need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. You will let them know the issues you are experiencing and they will be able to set you up with an appointment and have someone come and take a look at it, and ultimately, fix it for you. They will explain everything over the phone.

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Product Expert

Re: un65ru8000fxza screen flashing

Very sorry to hear this, your television may just be experiencing a hardware issues. This sounds like something that requires an in home service. That means a technician would need to be sent your house. You will need to call Samsung, the hotline is provided in the link: https://www.samsung.com/us/support/contact/ The number is going to be listed on that link, call that number and speak to a representative. You will let them know the issues you are having and they will be able to set you up with an appointment to have someone come and take a look at your television to fix it for you. As to any fees , they will let you know once they check the warranty status of your tv. Good luck!

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Product Expert

Re: un65ru8000fxza screen flashing

Ok to get device inspected and repaired  you have to request service .For requesting service repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative.

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