A15 is locked and keyboard won't pull up to enter password

[grwyfeather67]

My Samsung Galaxy A15 is locked now it won't bring keyboard up to put password in to unlock my phone

[grwyfeather67]

How to fix the problem?

[Samsung_Moderator · Accepted solution]

Hello grwyfeather67, Welcome to the Community. We know it is frustrating being locked out of your phone.

Try restarting the phone: https://www.samsung.com/us/support/answer/ANS10001374/

If you are unable to unlock the phone, you can try a factory reset from the recovery menu. 

To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears

- Use volume buttons to navigate to FACTORY RESET

- Use power button to select

If you're not able to reset there, you will need a copy of the original bill of sale, and you can reach out to a Samsung (1-800-726-7864) with the information to have service set up for the service center to unlock it.