I'm sorry to hear that you are experiencing this, and I completely understand how it is important to have your phone working. I would like to gather some information, so I can escalate this to the appropriate team. You can send a Private Message to myself or any other moderators with the following information needed.
NO 911 NO 611 NO CALLS MESSAGES LEFT....NO CALL SOUND
NO CONTACT LIST ALL SCRAMBLED
NO TAP NO COPY PASTE
LOSES INTERNET SEVREAL TIMES ADAY
CAN NOT CALL MY DOCTOR AND I HAVE METASTATIC PROSTATE BONE CANCER
SO NOW YOU KNOW IT COULD CAUSE ME TO LOSE A FEW WEEKS OF LIFE
BUT OTHER YOUNG AND VIBRANT PEOPLE WHO TRY TO CALL 911....MIGHT DROP THE PHONE TRYING TO RESTART IT....AND DIE WAY TOO EARLY....WHY WOULD SAMSUNG WANT THAT TO HAPPEN....IT IS GOING TO....AND THEN THIS POST MIGHT GET "REDACTED" OR "ERASED"....BUT SOME WILL HAVE SEEN IT AND YOU WILL NOT BE ABLE TO SAY.........."WELL, WE DID NOT KNOW"
Thank you for reaching out to the Samsung Community. We’re sorry to hear that you’re experiencing issues with your phone and would be happy to help look into this with you.
To better understand what may be happening, could you please provide a bit more detail about the issue you’re encountering and any troubleshooting steps you’ve already tried? For example:
Have you performed a factory reset on the device?
Are you currently able to connect to your carrier’s mobile network?
Has the device always behaved this way, or is this a recent issue?
Any additional details you can share will help us determine the best next steps to assist you. We look forward to your reply and are here to help!
i have said....that i have tried...EVERY solution in AI, Google, Samsung, carrier Consumer NoCellular, ALL drop downs....in been on calls and in chats with Samsung....there is no fix for the phone.....all you have to do is read for less than an hour on line......YOU ARE STILL HOWEVER PUTTING PEOPLE'S LIVES IN DANGER BY DENYING TGHEM 911 ACCESS....AS TERMINAL, HOPSICE AT HOME PATIENTS....NO ANGER HERE.....JUSGT LETTING YOU KNOW...(PS,,,FROM MY TIME AT ATT----WHEN MY MANAGER AND I LAUGHED (MUTED) AT A LADY WHO SAID HERR PHONE TURNED ORANGE----BUT ONE DAY MY PHONE TURNED ORANGE)----YOU APPARENTLY FEEL THE RISK/ASSESSMENT IS WITHINN YOUR MEANS TO HANDLE A CLAIM....I SAY THIS SO NO PERSON NEED DIE SITTING AT HOME WITH A PHONE THAT CAN NOT DIAL 911.....NO MALICE....HAVE A GOOD SHIFT
YOUR QUESTIONS FOR ATTEMPTS AT A FIX WERE TRIED WAY BACK LAST YEAR....AND CONSTANTLY TO THIS LAST WEEK....HAVE TO GO TALK TO THE CREMATION PEOPLE....NO MORE TIME FOR THIS OBVIOUSLY SAD PROJECT THAT FELL THROUGH THE CRACKS AND YOU GUYS HAVE NOT HEARD IT DROP,,,,THERE ARE SO MANY PEOPLE CRYING OUT FOR YOU TO HELP THEM....BYE NOW...
I'm sorry to hear that you are experiencing this, and I completely understand how it is important to have your phone working. I would like to gather some information, so I can escalate this to the appropriate team. You can send a Private Message to myself or any other moderators with the following information needed.
