Apps not playing audio or videos

[Microse]

Im having issues with apps not playing audio or video. I have to stop them, clear my cache and restart. My ok Google can't hear me anymore. My alexa app on phone doesn't respond. Needing to charge phone 2x as much as before.

[Samsung_Moderator]

Hi there Microse,

Thanks for reaching out. I can definitely understand how frustrating this is. I will gladly assist you with this.

Are you experiencing no audio/video with only third-party apps or all (including the native apps)?

Can you confirm what type of device you are using?

You may are experiencing issues with your Speakers on the device. Check out this link here: https://www.samsung.com/us/support/troubleshoot/TSG10001510/

Test in Safe Mode:

Follow the steps in this link here: https://www.samsung.com/us/support/answer/ANS10003495/

Also, double-check that your device and all apps are up-to-date to the latest software version.

Let me know if this helps! 🙂