With the Samsung A34 in the UK I have the issue that when mobile data and WiFi is turned on, and I am connected to my home WiFi. The issue arises if I leave the house and hence leave the WiFi zone. The phone does NOT connect to mobile data! There is no 5g, 4g, 3g or anything and it never connects. I have left for 1 hour and it still won't connect. Turning mobile data on and off does not work. Turning airplane mode on and off doesn't work. The only thing that works is a phone restart, and it's really annoying. There is plenty of mobile data, as after a restart I have full 5g service! This also happens at work when I am connected to the work WiFi and then leave work and the works WiFi. Please Samsung investigate this, it's a real issue and has been going on for 6+ months. If any more information is needed so the issue can be replicated in order to fix, please let me know. I'm happy to support.
This is the US Samsung Members community. You'd be better served by posting in the community for your region. Others who have the same carrier may have experienced similar problems.
That's happened to me on my A56, and yes I did need a restart. I had reset my network settings and update anything that needs updating and I found that that helped with the constant disconnecting. I also found that it sometimes happens when I try to browse something where there is no signal and then when the phone gets signal it won't browse on what I am trying to look for. Then again reset was needed.
In addition, ever time I restart the phone (without changing location) I have 5 bars mobile service, so in my mind there is no problem from the carrier in terms of service coverage.
This is the US Samsung Members community. You'd be better served by posting in the community for your region. Others who have the same carrier may have experienced similar problems.
