My phone is absolutely awful since the latest update. The battery drains faster, it takes way longer for it to charge, texts don't always come through, can't find the qr code reader, and the new way it is presented on screen is not user friendly. I want it back the way it was!
We understand the concern regarding changes to the phone with the new operating system. It cannot be changed back to the previous version. Fortunately, there are some things you can do that will help.
If the troubleshooting does not help, it is recommended to have the phone serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
We understand the concern regarding changes to the phone with the new operating system. It cannot be changed back to the previous version. Fortunately, there are some things you can do that will help.
If the troubleshooting does not help, it is recommended to have the phone serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
