Original topic:

Everything on my Samsung A15 disappeared after an update

(Topic created: 03-11-2026 12:39 PM)
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Kerolos
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A Series & Other Mobile

Samsung after the update for the a15 Samsung everything the i have in my phone disappeared from my phone 

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Samsung_Moderator
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Hi @Kerolos and welcome to our community! I totally understand how frustrating this is and am delighted to assist you! Since you updated the phone, have you completed a reboot? Sometimes when I've had to do an update on my phone, and it was acting crazy afterwards, I'll do a reboot, and it's working perfectly again!




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Kerolos
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What is the reboot
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Samsung_Moderator
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Hello Kerolos, Have you tried just restarting your device? Also, when you say everything in your phone what are you pertaining too?




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Kerolos
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I did restarting my phone and everything i mean accounts photos videos
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Samsung_Moderator
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Hey everyone I reccomend giving this link a look over. It has the suggested steps for what to do when your device updates.

 

https://us.community.samsung.com/t5/Mobile-Tips/Best-Practices-After-an-Update/ba-p/3200871




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