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Galaxy A14 boot loop problem

(Topic created: 10-01-2024 12:20 AM)
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Jmai
Constellation
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A Series & Other Mobile

So my husband and I got Galaxy A14 phones from the samsung website just under a year ago. Everything was fine until my husband's phone got into an updating loop that it wouldn't get out of so now he doesn't have a phone. Looked online and it should still be under warranty but it's $74 just to send the phone and have it looked at apparently. The other option is to call the Samsung hotline or go to a Samsung store in person. Anyone experienced this, any suggestions?

 
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GaryB82
Galactic Samsung Care Ambassador
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A Series & Other Mobile

Sorry to hear that you would need to take the phone in for service to have the issue resolved 



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GaryB82
Galactic Samsung Care Ambassador
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A Series & Other Mobile

Sorry to hear that you would need to take the phone in for service to have the issue resolved 



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3Fees
Red Giant
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A Series & Other Mobile
Boot loops are generally a software issue. It's a cost vs. a benefit situation. A15 6GB, 128GB is a much better phone and I'd go that route.

Cheers
3Fees
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