I am currently in a tightly packed 3 story backpackers hostel when my Samsung A06 (A065-f) lost display and and started over heating near the unplugged charge port. Temerature was high enough to burn my fingers touching the screen.
There seems to be no way to power it off without the touch screen, only restart it. The Volume Down + Power off needs to be changed to forced power off instead of forced shutdown. It would have put dozens of lives at risk had it started a fireIโm currently in a tightly packed three-story backpackersโ hostel when my Samsung A06 (A065F) lost its display and started overheating near the (unplugged) charging port. The temperature was high enough to burn my fingers when I touched the screen. There seems to be no way to power it off without the touch screenโonly restart it. The Volume Down + Power button action should be changed to a forced power-off instead of a forced restart. If it had started a fire, it would have put dozens of lives at risk.
Update: The device stopped generating heat and the touch screen started working again, I have now shut it down safely
Ohhhh no! I am sorry to hear this happened to you. To further assist with your concerns, can you send the following information in a Private Message to myself or any other moderators for our specialized team to further assist with this.
First and Last Name: Email Address: Physical home Address: Best phone number: Alt. phone number: Bill of sale: Place of purchase:
Model Code:
IMEI/Serial Number:
Valid Bill of Sale will include:
Store Location/Logo Date of purchase/delivery date Samsung Product Description Unit Price Total Amount Paid Payment Method
Glad you were able to shut it down. I notice you said "hostel." Are you currently in Europe? If it's a US device, is it possible there was an issue with the voltage conversion?
Ohhhh no! I am sorry to hear this happened to you. To further assist with your concerns, can you send the following information in a Private Message to myself or any other moderators for our specialized team to further assist with this.
First and Last Name: Email Address: Physical home Address: Best phone number: Alt. phone number: Bill of sale: Place of purchase:
Model Code:
IMEI/Serial Number:
Valid Bill of Sale will include:
Store Location/Logo Date of purchase/delivery date Samsung Product Description Unit Price Total Amount Paid Payment Method
Got contacted by local samsung guys, usual muck around.
Got passed around. Told them my touchscreen wasnt working. They seemed to agree that the solution to shutting down my phone with side buttons in an emergency on a non-working phone was to use the non working touch screen to change my settings. ๐คฆ
Thought it might be a language barrier, asked to speak to someone who spoke english as a first language, Mr Pankaj Sokhal assured me english is his first langauge
