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My brand new Samsung galaxy A24 didn't show any setup process (UAE/Sri Lankan)

(Topic created: 09-11-2023 03:50 AM)
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Ramithu
Constellation
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A Series & Other Mobile

I unboxed my brand-new Galaxy A24 and turned it on for the first time. Without showing a setup screen it showed me the lock screen. I went to settings and reset the phone. After that, it showed a setup process.  The phone came with the seal and polythene-wrapped box. I bought the phone from a Sri Lankan mobile store and they told me they import phones from UAE. Can anyone tell me why it didn't show me the setup process when I turned it on for the first time?

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Solution
VerbumVeritum
Legendary Samsung Care Ambassador
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A Series & Other Mobile
As this is the US Samsung Community, we offer extremely limited knowledge and expertise on international models. For you to receive the most accurate information possible, kindly visit the Samsung Community for your region. They will be more on your time zone and will have the most reliable info about your specific problem. I wish you the very best!

https://r2.community.samsung.com/t5/Sri-Lanka/ct-p/lk?page=1&tab=recent_topics

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2 Replies
Solution
VerbumVeritum
Legendary Samsung Care Ambassador
Options
A Series & Other Mobile
As this is the US Samsung Community, we offer extremely limited knowledge and expertise on international models. For you to receive the most accurate information possible, kindly visit the Samsung Community for your region. They will be more on your time zone and will have the most reliable info about your specific problem. I wish you the very best!

https://r2.community.samsung.com/t5/Sri-Lanka/ct-p/lk?page=1&tab=recent_topics

Ramithu
Constellation
Options
A Series & Other Mobile

Thank you for your help