Not Eligible for Care+

[userTeOo1KBPAu]

I contacted Samsung last week checking on the xcover 7 pro phone.  The rep I spoke with suggested that I purchase from my current carrier  T-Mobile and then come back here to  set up a Care+ plan.  So I purchased the phone as recommended, come back here and after entering my phone's serial number and the IMEI the Care+ site stated that I'm not eligible for the service.  So, what gives?  First I'm told no problem, then I'm told no way.  Which is it?

[LongHiker]

@userTeOo1KBPAu This is a user to user discussion area so we can't directly help you, but I would recommend that you reach out to Samsung Care+ directly. https://www.samsung.com/us/support/samsung-care-plus/