Original topic:

Phone Not Charging

(Topic created: 12-02-2023 05:05 PM)
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Reelz31
Asteroid
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A Series & Other Mobile
I've been having problems with my phone not charging right
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OoYORIoO
Sun
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A Series & Other Mobile

@Reelz31
@user5BnhDMcGN5

Thank you for using the Samsung Member's Community and thank you for your question regarding your Samsung Galaxy Phone.

I'd like to offer a few potential Solutions for you to try.

Have you tried using another Charger with your phone? Be sure it is (Designed for your Samsung Galaxy Phone) Older Chargers and other Non Samsung Branded Chargers will cause Damage to your Battery and Charging Faults as well.

Please follow these instruction EXACTLY as I have instructed.:

1. Turn off your Galaxy Phone Completely.
2. Press and hold the Volume Up button and the Power button at the same time.
3. Keep holding until you see the Android recovery menu appear.
4. Use the Volume down button to highlight “Wipe Cache Partition”.
5. Press the Power button to select it.
You will see a confirmation message, select Yes to confirm.
6. Scroll up to "Reboot Device"
7. Press the "Power Button"

Your Samsung Galaxy Phone will reboot and the "Cache Partition" is now wiped.

Once your Samsung Galaxy Phone has rebooted. Try plugging in your charger (Designed for your Samsung Galaxy Phone)

Additionally, if you have found that these potential solutions don't resolve your issue. Please contact the Retailer or your Wireless Carrier for additional Support. You can also contact Samsung Customer Care. I will provide you with the information here.

Please contact Samsung Customer Care: 1-800-SAMSUNG

You can find support at Samsung's Website here:

https://www.samsung.com/us/support/contact/

Or if you prefer you can also send a private message with your full model and serial number and the information below to a Samsung Moderator. @Samsung_Moderator

Thank you for using the Samsung Member's Community and thank you for your question regarding your Samsung Galaxy Phone. Thank you!

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9 Replies
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A Series & Other Mobile
Maybe your phone's charging port has dirt in it or it might be malfunctioning
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Reelz31
Asteroid
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A Series & Other Mobile
I'm not sure all I know is I've tried everything so far but it still won't work no matter what I do
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A Series & Other Mobile
Than its most likely defective, you might wanna get it looked at in a electronic repair shop
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Samuel874
Cosmic Ray
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