Original topic:

Phone operating slow

(Topic created: 05-16-2025 02:29 PM)
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toofr
Asteroid
Options
A Series & Other Mobile
What's the problem with the phone. It's working slowly and losing network service. It's saying that the phone is hot. 
8 Replies
Max_stom
Asteroid
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A Series & Other Mobile
Try clearing both these things:
Clear dumpstate:
Go to the phone app
Dial *#9900#
Click "delete dupstate/logcat"

Clear cache partition:
Power off
Hold the power button+volume up until the recovery screen appears
Use the volume buttons to navigate to "wipe cache partition"
Use the power button to select
Navigate to yes and select it
Select reboot phone now

This will not delete any of your information hope this helps
Ben_H
Halo
Options
A Series & Other Mobile
If the device is slow, you can go to Settings > Device care to free up storage and memory.

For the temperature, can you share a screenshot of the message you are getting?
toofr
Asteroid
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A Series & Other Mobile
What does clearing the memory do?
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Ben_H
Halo
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A Series & Other Mobile
Device care can help with the speed issue by clearing unnecessary files or resources using the device's memory.
meself
Honored Contributor
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A Series & Other Mobile
Clear the phone cache
toofr
Asteroid
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A Series & Other Mobile
Where is that located?
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meself
Honored Contributor
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A Series & Other Mobile
Press at same time the power button and lower volume button after a few seconds the phone will restart if done correctly and that's it
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toofr
Asteroid
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A Series & Other Mobile
Thanks for the help šŸ™‚