Try wiping the "cache partition" to see if that helps. It's safe and won't remove your settings or app files. Clearing the "cache partition" can help resolve any issues caused by old or corrupted system cache data. This procedure may help resolve your issue you are experiencing.
Follow the steps below,
Clear the cache partition - Turn the phone off (shut down) - Press and hold the Volume Up key, then press and hold the side key. - When the Android system recovery menu options show release buttons. - Press the volume down key several times to highlight wipe cache partition. - Press the side key to select. - Press the volume down key to highlight yes, then press the side key to select. - When the wipe cache partition is complete, Reboot system is now highlighted. - Press the side key to restart the device.
After completing the steps above and you are still experiencing the issue, take your device into your carrier and explain to them directly, they may be able to assist you in resolving this.
