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โ02-17-2026
08:12 PM
(Last edited
โ03-05-2026
05:30 PM
by
SamsungJoJo
) in
My phone notified me of a new software update available but when I click on it, it just keeps saying retry. It won't update. At all. I don't understand why it's doing this all of a sudden. I haven't even had this phone a year yet
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โ02-17-2026 08:18 PM in
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โ02-17-2026 08:41 PM in
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โ02-17-2026 09:02 PM in
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โ02-18-2026 06:52 AM in
A Series & Other MobileHello NikkieNakk, welcome to the Samsung Community! I understand your frustrations with your device not completing the new software update. Here is a link to some troubleshooting steps to help resolve your issue with the update: http://www.samsung.com/us/support/troubleshooting/TSG01203575/#an-expected-update-is-not-available-o...
Please let me know if you need further assistance.