Samsung SmartThings remote

gusarapio · ‎02-01-2026

My microphone won't control video like Amazon Prime it says go to Alexa app then to settings then to TV and remote to start but it doesn't tell me what to do after when I hit Amazon Prime app it it does not connect what do I do?

Samsung_Moderator · ‎02-02-2026

Hey gusarapio,

Thanks for reaching out. For any SmartThings related concerns, I would recommend reaching out to our SmartThings department at 1(800)726-7864 for further assistance.

You can also reach out to them via this link here. https://community.smartthings.com/

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Samsung_Moderator · ‎02-02-2026

Hey gusarapio,

Thanks for reaching out. For any SmartThings related concerns, I would recommend reaching out to our SmartThings department at 1(800)726-7864 for further assistance.

You can also reach out to them via this link here. https://community.smartthings.com/

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Original topic:

Samsung SmartThings remote

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