Samsung galaxy A16 freezing and can't do anything

[juju1965]

My phone been freezing and I can't do anything. Really hate it . Can't call. Text or anything. Either have to let the battery or use voice commands to pull shut phone or restart 

[Samsung_Moderator · Accepted solution]

Hello juju1965, Thanks for reaching out for assistance. I know it is very frustrating when your screen freezes, and you can't do anything. I understand the importance in getting your A16 back working again. Take a look at this link here providing a few troubleshooting steps for you to try. http://www.samsung.com/us/support/troubleshoot/TSG10001529/

[Tarie75]

I had that problem once and it really irks you.

Only one thing helped. I powered my Samsung off for about five minutes. Then I powered it back on. Before I used anything I ran a system check to make sure everything was good.

It's usually an app that is working in the background that is freezing your phone. For me it was the Ad it up app.

I hope your issue gets solved. 😊

[JazzA1]

I found that powering off my device and leaving it for a couple mins helps refresh my system and gets rid of some of the bugs and kinks that you describe. 

[Tipster]

When I make phone calls why does it say call can't be completed by Metro use another redirecting app ? Every time i try and make a call

[Tarie75]

I have that same problem. Customer service acted like he knew how to solve it. But it only helped a little, now my phone only says it once. I am able to make a call when I try it the second time. But it shouldn't be doing that in the first place. What if I have an emergency and can't redial 911 twice. This issue could make someone lose their life because you have to dial the number twice. We need a permanent resolution to this issue or a new phone. I'll take the Samsung 26+ as compensation for the deadly issue that my phone is having. 🙏