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Original topic:

Samsung galaxy a33 5g WiFi not working after a software update

(Topic created: 10-05-2025 01:24 AM)
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Vidit
Constellation
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A Series & Other Mobile

its not working but I fixed it by Gemini in safe mode after a software update it again stop working 

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Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello Vidit, welcome to the Samsung Community! I understand your concerns with your Wi-Fi not working properly on your device after recent update. You stated that before the update you were able to fix the Wi-Fi connection by using Gemini in safe mode, if the Wi-Fi is working in safe mode then there is a third party app that is causing the issue. You would need to try your device in safe mode again to see if the Wi-Fi is working and if it is, you would need to delete any recent third party app that was either installed or updated around the time the issue started. 

Safe Mode: https://www.samsung.com/ca/support/mobile-devices/safe-mode-on-your-galaxy-device

Clear the cache on your device: power off your device, hold the power and up buttons together at the same time, release the power button when the Samsung logo appears, select clear cache partition and reboot your device as normal 

Restart your router 

Try connecting to your Wi-Fi ensure that you select the correct Wi-Fi and put in the correct password

Reset your Network Settings: open Settings, tap General Management and tap reset 

If you are still having issues we recommend that you perform a factory data reset: Please be sure to back up your device before performing the reset, https://www.samsung.com/us/support/answer/ANS10002030

If the troubleshooting steps did not resolve the issue, we would recommend sending in the device for service. You can private message any moderator by selecting and clicking the chat option or you can proceed with a self-service option here: https://www.samsung.com/us/support/service/  

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello Vidit, welcome to the Samsung Community! I understand your concerns with your Wi-Fi not working properly on your device after recent update. You stated that before the update you were able to fix the Wi-Fi connection by using Gemini in safe mode, if the Wi-Fi is working in safe mode then there is a third party app that is causing the issue. You would need to try your device in safe mode again to see if the Wi-Fi is working and if it is, you would need to delete any recent third party app that was either installed or updated around the time the issue started. 

Safe Mode: https://www.samsung.com/ca/support/mobile-devices/safe-mode-on-your-galaxy-device

Clear the cache on your device: power off your device, hold the power and up buttons together at the same time, release the power button when the Samsung logo appears, select clear cache partition and reboot your device as normal 

Restart your router 

Try connecting to your Wi-Fi ensure that you select the correct Wi-Fi and put in the correct password

Reset your Network Settings: open Settings, tap General Management and tap reset 

If you are still having issues we recommend that you perform a factory data reset: Please be sure to back up your device before performing the reset, https://www.samsung.com/us/support/answer/ANS10002030

If the troubleshooting steps did not resolve the issue, we would recommend sending in the device for service. You can private message any moderator by selecting and clicking the chat option or you can proceed with a self-service option here: https://www.samsung.com/us/support/service/