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10-05-2025 01:24 AM in
A Series & Other Mobileits not working but I fixed it by Gemini in safe mode after a software update it again stop working
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10-06-2025 06:51 AM in
A Series & Other MobileHello Vidit, welcome to the Samsung Community! I understand your concerns with your Wi-Fi not working properly on your device after recent update. You stated that before the update you were able to fix the Wi-Fi connection by using Gemini in safe mode, if the Wi-Fi is working in safe mode then there is a third party app that is causing the issue. You would need to try your device in safe mode again to see if the Wi-Fi is working and if it is, you would need to delete any recent third party app that was either installed or updated around the time the issue started.
Safe Mode: https://www.samsung.com/ca/support/mobile-devices/safe-mode-on-your-galaxy-device
Clear the cache on your device: power off your device, hold the power and up buttons together at the same time, release the power button when the Samsung logo appears, select clear cache partition and reboot your device as normal
Restart your router
Try connecting to your Wi-Fi ensure that you select the correct Wi-Fi and put in the correct password
Reset your Network Settings: open Settings, tap General Management and tap reset
If you are still having issues we recommend that you perform a factory data reset: Please be sure to back up your device before performing the reset, https://www.samsung.com/us/support/answer/ANS10002030
If the troubleshooting steps did not resolve the issue, we would recommend sending in the device for service. You can private message any moderator by selecting and clicking the chat option or you can proceed with a self-service option here: https://www.samsung.com/us/support/service/
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10-06-2025 06:51 AM in
A Series & Other MobileHello Vidit, welcome to the Samsung Community! I understand your concerns with your Wi-Fi not working properly on your device after recent update. You stated that before the update you were able to fix the Wi-Fi connection by using Gemini in safe mode, if the Wi-Fi is working in safe mode then there is a third party app that is causing the issue. You would need to try your device in safe mode again to see if the Wi-Fi is working and if it is, you would need to delete any recent third party app that was either installed or updated around the time the issue started.
Safe Mode: https://www.samsung.com/ca/support/mobile-devices/safe-mode-on-your-galaxy-device
Clear the cache on your device: power off your device, hold the power and up buttons together at the same time, release the power button when the Samsung logo appears, select clear cache partition and reboot your device as normal
Restart your router
Try connecting to your Wi-Fi ensure that you select the correct Wi-Fi and put in the correct password
Reset your Network Settings: open Settings, tap General Management and tap reset
If you are still having issues we recommend that you perform a factory data reset: Please be sure to back up your device before performing the reset, https://www.samsung.com/us/support/answer/ANS10002030
If the troubleshooting steps did not resolve the issue, we would recommend sending in the device for service. You can private message any moderator by selecting and clicking the chat option or you can proceed with a self-service option here: https://www.samsung.com/us/support/service/