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Secure folder not loading

(Topic created: 03-12-2024 07:12 AM)
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DanLava
Constellation
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A Series & Other Mobile

Hi, I am using a J7 2016 device and I tried to set up the secure folder but after loading for a long time it told me to contact samsung support. My knox is still working version 3.2

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Samsung_Moderator
Community Manager
Community Manager
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A Series & Other Mobile

Hello, Welcome to the Community. We understand the frustration of an app not loading.

Have you tried clearing the app cache for the Secure Folder? https://www.samsung.com/us/support/answer/ANS00077611/

Also, try disconnecting from Wi-Fi and then loading the app.

If you continue to receive the message, we recommend contacting Samsung Support by calling 1-800-726-7864.

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Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello, Welcome to the Community. We understand the frustration of an app not loading.

Have you tried clearing the app cache for the Secure Folder? https://www.samsung.com/us/support/answer/ANS00077611/

Also, try disconnecting from Wi-Fi and then loading the app.

If you continue to receive the message, we recommend contacting Samsung Support by calling 1-800-726-7864.