Original topic:

Smart Tag 2 registered to someone else?

(Topic created: 4 weeks ago)
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ALICE2
Asteroid
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A Series & Other Mobile

I bought a brand new Smart Tag 2, broke the seal on the box, tried to register it on my phone and it says it is already registered to someone else. How do I solve this?

4 Replies
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A Series & Other Mobile
Reset the tag. Then it will pair
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ALICE2
Asteroid
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A Series & Other Mobile

already tried that

 

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ALICE2
Asteroid
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A Series & Other Mobile

Just reset again.... same result. "this tag belongs to someone else. to use this tag, the other person needs to remove it from thier Smart Things app first" 

 

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realaud
Honored Contributor
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A Series & Other Mobile

Sounds like you got sold a repacked return that was illegally labeled as new.  Try to return it where you bought it from.