Original topic:

Some notification sounds are gone

(Topic created: 10-25-2022 01:17 PM)
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Foxxy50
Asteroid
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A Series & Other Mobile

Some of my notification sounds are gone.  How do I get these back on my samsung a12 

 

 
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usermzeJaY3BsM
Black Hole
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A Series & Other Mobile
If these are media files you placed on the phone, they have to be in the root folders of ringtones, or Notifications before they will appear to be set as a notification or ringtone.
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Foxxy50
Asteroid
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A Series & Other Mobile
These were on the phone when I bought it. I'm thinking these were deleted after a software upgrade
Oxford
Neutron Star
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A Series & Other Mobile
Software updates do not delete information from your phone. They are probably there, you just need to search for them.
Foxxy50
Asteroid
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A Series & Other Mobile
Thank you for your quick responses but where would they be? I've looked in the folders but could not find them. These sounds had a red line next to them. When it is selected, the sound goes away. I haven't touched it
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Solution
Samsung_Moderator
Community Manager
Community Manager
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A Series & Other Mobile

Hello, It can be puzzling when some of the notification sounds are removed. When you look under Settings>Sounds and vibration and select Notification sound, there will categories. Under the category Custom, sounds do have a line next to them. Selecting the line removes the tones from the phone. There is not an option to restore the sounds.