help im locked out my other samsung phone. the keyboard is gone and i cant type my password in. i cant do it with face id or fingerprint because that option is not available. is there a way to remove password? or fix this?
Please also feel free to call in to 1-800-Samsung (1-800-726-7864) or send any moderator a Private Message.
For the service, please have this information handy: the phone's model number, the serial/IMEI number, your first and last name, a good contact phone number, a good email address, and your address. The proof of purchase may also be needed.
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You probably need to factory reset it from recovery mode ( depends on what device it is, but mostly you need to hold vol up and side button or bixby then when the Samsung logo appears stop pressing the buttons. Newer models may need a computer with a USB c cable, then connect it, afterwards do what I told you to do. ). And just so you know if you have another device take a photo of your Google account details ( email,password ) because of the factory reset protection.
Hello, pandesam, Welcome! We're glad you've joined the Community. Having a phone you can't access because the on-screen keyboard is MIA is a problem we want to help you with.
Before trying a factor reset, as VdkaDaTechNerd1 mentioned, we would try these steps first:
First, try restarting your phone. - hold down the volume down and power button for 7 seconds
If after restarting the phone, try entering your password to see if the keyboard comes up to enter you password. If not, try restarting the phone again and then go into Safe mode.
Safe Mode steps: While the device is restarting, press and hold the volume down button to enter Safe Mode (a "Safe Mode" label will appear in the lower-left corner of the screen).
And once you're in the phone, you can exit Safe Mode by restarting your phone again. The default keyboard will automatically switch to the Samsung keyboard.
Please let us know if this helps.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
Please also feel free to call in to 1-800-Samsung (1-800-726-7864) or send any moderator a Private Message.
For the service, please have this information handy: the phone's model number, the serial/IMEI number, your first and last name, a good contact phone number, a good email address, and your address. The proof of purchase may also be needed.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
