Original topic:

previous purchased items and Good Lock from other phones are not showing up on my Samsung A14

(Topic created: 10-11-2024 07:06 AM)
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flawedbluej1989
Asteroid
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A Series & Other Mobile

I have had many Samsung phones , s10 e s 10 plus a 42 and s22 plus. All in which I have been able to get all the purchased items on every phone not a problem. Along with all those I was able to get the good lock app and plug ins. I've had the same Samsung account for two years, so I have a lot invested in this account. I just purchased the Samsung a 14, and did the upgrades , and for some reason half of the icons tha I have purchased are not showing up on this phone but I have had no issues whatsoever ever on the other devices , I believe I also downloaded them on a a12 as well. Any clue to why half my purchases are not coming up or I can't find them any longer to download on this phone. Also anyone have issues with the good lock app, it's working still on my Samsung accounts but I can't find it in this phone unless I go through an APK. Is this phone not compatible with some things or anyone else having issues ... Please help 

2 Replies
LongHiker
Galactic Samsung Care Ambassador
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A Series & Other Mobile

@flawedbluej1989 Unfortunately budget devices are sometimes not compatible with some of the apps that you used on the Galaxy devices. 

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realaud
Honored Contributor
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A Series & Other Mobile

If you have the A15 (and, I think maybe the 25 & 35) you need to download fine lock from the play store.  Good Lock won't work on the A15.  Also, as @LongHiker said, themes and icon packs that you purchased for a higher end model may or may not work on the lower end ones.

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