After my phone update yesterday to the 4.0. My phone no longer allows me unlock phone with my fingerprint. I've reset phone deactivated fingerprint settings, activated back & still nothing. Any suggestions?
Solved! Go to Solution.
reset as in factory reset?
if so, then it could be that the sensor is damaged and needs to be replaced. visit an authorized repair center for checkup.
if it's not a hardware issue after checking, then reproduce the issue & submit error report to samsung members app > get help > error report