JUMP TO SOLUTION Solved

Original topic:

Can't unlock device with fingerprint after update

(Topic created: 01-14-2022 05:56 PM)
Kiesha85
Constellation
Options
Android 12

After my phone update yesterday to the 4.0. My phone no longer allows me unlock phone with my fingerprint. I've reset phone deactivated fingerprint settings, activated back & still nothing. Any suggestions?

0 Likes
Reply
5 Replies
Solution
Who_Dis
Neutron Star
Options
Android 12

reset as in factory reset?

if so, then it could be that the sensor is damaged and needs to be replaced. visit an authorized repair center for checkup.

if it's not a hardware issue after checking, then reproduce the issue & submit error report to samsung members app > get help > error report   

0 Likes
Reply
krayzie15
Supernova
Options
Android 12
This just started for me cause I've had android 12 since November but in the last couple days I've noticed that when I go to lock screen to use the finger print it doesn't show up on the screen. I have to put pin in and then if I lock phone the finger print sensor shows back up. It has happened to me 2 times recently but it always reads it
0 Likes
Reply
user5KBG80jmQS
Asteroid
Options
Android 12
I'm still wondering why I haven't GOTTEN Android 12 on my unlocked Z-Fold 3!
0 Likes
Reply
Kalina
Asteroid
Options
Android 12
I got my Z-Fold 3 updated about three days ago after I rebooted it. Yours should come in anytime. It has been released and it should happen anytime.
0 Likes
Reply
user5KBG80jmQS
Asteroid
Options
Android 12
Thanks but what happened to it coming in December?
0 Likes
Reply