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Original topic:

Lost media player on lock screen

(Topic created: 03-11-2022 09:50 AM)
Doprah
Astronaut
Options
Android 12
Last update killed the lock screen media player.  I didn't work with some apps anyway, but now I get nothing 
1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Android 12

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying a few things. Firstly, try clearing your cache. This can fix some app issues rather quickly.  As a best practice, ensure that your device is always fully up to date. Lastly, a factory reset may be in order. Make sure you back up all data prior to doing so. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and IMEI number of the device as well as your best contact phone number, name, and email.  
 
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