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Original topic:

S20 FE document scanner no longer works after recent update

(Topic created: 01-18-2022 01:42 PM)
Brentk5s
Constellation
Options
Android 12

I recently updated my os and the document scanner in my phone no longer works. Please  help.

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4 Replies
user734264fo532
Honored Contributor
Options
Android 12
Should be there ... it is for me
21 Ultra Unlocked

Be sure it's enabled under Scene Optimizer
user149533at39
Honored Contributor
Options
Android 12
Agree ^^^^^^^^

See screenshots
.Screenshot_20220113-084122_Camera-01_21979_1642084939.jpgScreenshot_20220113-084229_Camera-01_21981_1642084961.jpg
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Solution
User_name
Black Hole
Options
Android 12

which carrier do you have?

Submit an error report after replicating the issue
Samsung Members app > Get help > Send feedback > Error reports

Brentk5s
Constellation
Options
Android 12

iamblue, by chatting through the Samsung Members App I was able to resolve the problem. I had to reset my settings, which was a hassle - but at least I didn't have to do a full factory reset. 

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