Original topic:

Samsung Dex Resetting Issue

(Topic created: 04-26-2022 07:29 PM)
Curside805
Astronaut
Options
Android 12

My device is usa unlocked Galaxy s10 running Android 12. Issue is that when i am using dex mode for a bit it is working fine but few minutes later it starts to reset. Please helpful tips before do factory reset.

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9 Replies
NukeLife
Comet
Options
Android 12
Have you completed a cache clear upon start up?

Have you cleared the cache for the dex app itself?
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Curside805
Astronaut
Options
Android 12
No thank you for the tip.
NukeLife
Comet
Options
Android 12
No problem, let me know if that helps, if not I will do some more research to help.
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Curside805
Astronaut
Options
Android 12
No did not worked still reseted its self
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NukeLife
Comet
Options
Android 12
Looks like you may have to do that factory reset now.
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TheGalaxy
Honored Contributor
Options
Android 12
Settings
Apps
Show system app
Search for dex
Clear data of all related app
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Curside805
Astronaut
Options
Android 12
Did that way cannot clear dataScreenshot_20220426-213601_Settings_13129_1651034162.jpg
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TheGalaxy
Honored Contributor
Options
Android 12
What about the other dex apps
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Who_Dis
Neutron Star
Options
Android 12

when the reset happens, report to samsung members app > get help > error report.

also, try booting into SafeMode and use Dex (if it lets you use Dex in safemode)...

if reset doesn't happen then it's likely something to do with a 3rd party app causing the reset.

can you share the phone's model number, software version and the Dex version?

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