11-23-2017 11:08 AM
@user5ACmIVQax8, do you usually see this when on mobile data or on WiFi?
11-24-2017 01:12 AM
Well, I was connected to my wifi when bixby decided to go bonkers yesterday and give me the connection problem. I did a factory reset of my phone, and then Bixby worked fine again (still on wifi). I don't understand what caused it to just suddenly quit, but the reset fixed it. That was quite a drastic solution, but the only one that worked, so if Bixby dies again, I will not be resetting my phone again. I love the idea of Bixby, but it isn't worth the hours of work I spent setting up my phone (and then my smart watch connected to my phone) all over again.
11-30-2017 02:46 PM
If you are experiencing this difficulty and you are using a phone that is located outside of the US, I would suggest reach out to your regional support. They will have the best options for you to ensure that you are able to find a solution.
If you are having this difficulty and are within the US, please post your Model number, Carrier, and Baseband version so that we can help you. You can find this information in Settings > About Phone. Thanks!
12-04-2017 06:42 AM
Hey, @userF8l4AD0twp, if you are in the US would you mind providing the information above?
12-10-2017 02:03 PM
An easy work around for this $1000 phone, is to enable OK Google wakeup in Google settings. Bixby is starting to work OK but most of the time the process just takes too long. First you have to figure out the command, then you have to get Bixby to hear it, then Bixby has to respond while you wait for it to execute a macro and eventually you might get what you asked for. Google Assistant is light years ahead of Bixby. S-Voice was working fine. I not sure why they replaced it with Bixby. However I am anxious for Bixby to improve. I can see it taking the lead once they work the bugs out. Its getting better all the time.
01-31-2018 12:28 PM
Hey, that sounds really frustrating. I'd like to help get this figured out for you.
Could you provide me with some additional detail about your device?
You can find this information in Settings > About Phone. Thanks!
02-05-2018 12:07 PM
Hey, I hope you are doing well. Would you mind providing me with the information requested above?
I look forward to assisting you further. If you need anything else, please let us know and our community will be happy to help!