Idk, I'm on T mobile myself. This so disorganized! I don't get how a multi-billion dollar company can screw this up! Your situation is messed up! Hopefully this Android 10 update drops soon if anything lol!
You need to uninstall the members app then reinstall then when you get register is says THANK YOU,,, poof go-to software update and it's there... We're on beta 3 now