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userIEk9lbXYJF
Constellation

Re: Bixby Voice Not Working Now CanNot Hear My Voice! Samsung When Will this be Fixed?!!

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I cleared all data but Bixby voice still will not activate 

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Samsung Moderator
Samsung Moderator

Re: Bixby Voice Not Working Now CanNot Hear My Voice! Samsung When Will this be Fixed?!!

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@userIEk9lbXYJF; When you are training Bixby to recognize your voice, you need to manually hold down the side Bixby button to train it to recognize and respond to your voice. Let us know if that helps. 

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Samsung Care Ambassador

Re: Bixby Voice Not Working Now CanNot Hear My Voice! Samsung When Will this be Fixed?!!

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It's a third party app using your microphone. Probably the Kik app. You'll have to go through each of your third party apps and disable the microphone permission

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user4Iw6NfGy19
Constellation

Re: Bixby Voice Not Working Now CanNot Hear My Voice! Samsung When Will this be Fixed?!!

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Bixby voice wake up not working on Note 8. Started up in safe mode, still not working. 

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Supernova

Re: Bixby Voice Not Working Now CanNot Hear My Voice! Samsung When Will this be Fixed?!!

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Hey, I hope you are doing well. I just wanted to reach out and see if you were able to clear those Bixby apps?

 

If this works for you, please let us know. If we can help with anything else, please let us know and we'll be happy to help!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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userrFDeYw04jU
Constellation

Re: Bixby Voice Not Working Now CanNot Hear My Voice! Samsung When Will this be Fixed?!!

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Hi Trevor.

 

I'm experiencing the same problem. I tried all of the above and still not working.

Please help.

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Supernova

Re: Bixby Voice Not Working Now CanNot Hear My Voice! Samsung When Will this be Fixed?!!

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Hey, I hope you are having a great day, @useriVDbnxPAZQ.

 

Would you mind letting us know some information about your device?

  • Baseband Version
  • Model Number
  • Carrier

You can find most of this information in Settings > About Phone. Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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aboada
Constellation

Re: Bixby Voice Not Working Now CanNot Hear My Voice! Samsung When Will this be Fixed?!!

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i have the same problem.

i try to clear the data and the cash for all bixby applictions and not work.

When i say hi bixby, a small icon will appear in the notification area then dissapear.  sometimes it reappears and then disappears a second time.

 

baseband G9650ZCU2ARC6

model SM-G9650 

S9+

mobile carrier: Yemen mobile.

 

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userJQbX27Vj0w
Constellation

Re: Bixby Voice Not Working Now CanNot Hear My Voice! Samsung When Will this be Fixed?!!

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Hello I just got my phone today, bixby worked for about 20 minutes, now she doesn't talk back to me. 

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Supernova

Re: Bixby Voice Not Working Now CanNot Hear My Voice! Samsung When Will this be Fixed?!!

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That is pretty strange, @userJQbX27Vj0w. I really appreciate you taking the time to reach out to us about this.

 

Have you attempted to clear your device's cache?

1. Power off your device
2. Power it back on by holding down the Volume Up, Home/Bixby, and Power keys.
3. When you see the Android laying down, wait for 30 seconds until it boots into the Recovery Menu.
4. From here, use the volume up/down keys to highlight "Wipe Cache partition" and select it with the power key.

 

Let me know if that helps!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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