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Supernova

Re: Bixby not responding

Hey, I hope you are doing well, @Pooch. It looks like your device is out-of-date, there is an update available for your device that may be able to fix this behavior. You can read more about this on your carrier's website.

 

If this was able to help, please let us know!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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Pusheen
Asteroid

Re: Bixby not responding

Hi trevor. I am having the same problems with Bixby. My model number is SM-G965U. Baseband is G965USQUIARBG. I am on the carrier T-Mobile. Thank you!

 


@SamsungTrevor wrote:

Would everyone seeing this difficulty please provide me with the following information so that we can look into this further?

  • Model Number
  • Baseband Version
  • Carrier

You can find this information in Settings > About Phone. Thanks!


 

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Pusheen
Asteroid

Re: Bixby not responding

I wanted to give a little more detail about what I have discovered. When I say Hi Bixby, I noticed the Bixby icon flashes on my notifications. I managed to read it. It says wake up is running, and then it disappears without Bixby saying anything. Bixby works now and then, but often Bixby does not work. Like everyone else, I can only get Bixby to work by pressing the Bixby button, or scrolling to the Bixby page on my home screen. Now and then I get lucky, and Bixby response to Hi Bixby. I attempted to disable OK Google, delete all of the bixby's settings and Reboot the phone, but still Bixby only works about 20% of the time. This is true even after I did voice recognition. 

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Supernova

Re: Bixby not responding

Hey, I hope you are doing well. Would you mind providing us with some information about the current version of Bixby you are running?

 

If you need help with anything else, please let us know and our community will be happy to help!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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Supernova

Re: Bixby not responding

Alright, thanks for being so thorough, @Pusheen. Unfortunately, we do not have a device with this Baseband to test at the moment.

 

Would you mind provide us with your Bixby Voice and Home versions as well?

 

You can find this information in Bixby Home > Settings > About Bixby. Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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Supernova

Re: Bixby not responding

I really appreciate you all of reaching out to us about this. Would you mind providing us with this info? This will help us attempt to recreate this behavior.

 

Thanks again for reaching out, if you need anything else, please let us know and our community will be happy to help!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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userHnBW2sZdaz
Astronaut

Re: Bixby not responding

Same problem here with s 8 .Bixby doesn't work after this last version .I tried every thing and restart the device many times but nothing happens 

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userD9Oe4CIpjC
Astronaut

Re: Bixby not responding

same issue after last update
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usern0TXtyK5HD
Constellation

Re: Bixby not responding

On my s9 plus whenever I try to talk to bixby an error message is sent saying "Looks like there's a connection problem. Let's try again." 

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Supernova

Re: Bixby not responding

I'm sorry to hear you are having connectivity difficulties, @usern0TXtyK5HD. Would you mind providing us some information about your device?

* Model Number

* Baseband Version

* Carrier

 

You can find this information in Settings > About Phone.

 

Would you mind also providing some information about your Bixby Voice and Home versions?

You can find this information in Bixby Home > Settings > About Bixby. Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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