NX 3000 check lense

SOLVED
Asteroid

NX 3000 check lense

My camera sometimes works, sometimes doesn't.  The lenses I have are clean & new.   I have a 16-50 that came with it & a 50-200 that we purchased separately.

 

The camera just randomly says check lense.  I can detach & reattach the lense & sometimes it works, sometimes it takes 6-7 tries & then it works, sometimes I just put the camera down because I give up on trying to get it to work... Any ideas?

 

From the research I've done, I'm being told it needs to be shipped to a service center in New York.

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1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Samsung Moderator
Solution
Accepted by SamsungCole (Samsung Moderator)
2 weeks ago

Re: NX 3000 check lense

[ Edited ]

I apologize, the information provided appears to be incorrect. We can set up a ticket to have the device diagnosed. Please send the following information to this PM Link:

 

Serial Number:

Can you please provide the following information: 
 
First and Last Name:
Physical street address:
City, State, and Zip Code: 
Home phone number: 
Alternate phone number: 
Email address: 
Preferred method to be reached by service center (SMS, email, or phone): 
Place of purchase:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

8 REPLIES
Samsung Moderator

Re: NX 3000 check lense

Unfortunately, this does sound like a service issue. 

Asteroid

Re: NX 3000 check lense

So, I'm having difficulty finding a service center.  Does Samsung offer help in finding a service center?  It's very difficult to find one on the Samsung website.  I can't register the camera because it's too old or I'm doing something wrong (But I'm pretty tech savy)... Is there a list or a map showing Samsung approved service centers?

 

Thanks!

Samsung Moderator

Re: NX 3000 check lense

You can contact our authorized service center, Eunicore Camera & Lens Repair (phone 201-750-2222) for repair and mailing instructions.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Asteroid

Re: NX 3000 check lense

Can you get me the correct number?  The 2222 is the FAX number apparently.

Samsung Moderator

Re: NX 3000 check lense

Try this one: 201-635-0800


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Asteroid

Re: NX 3000 check lense

No, that number is not in service & then it tries to connect me with a Hotel in the area...

 

Is this for real?  Am I on Punked?  I'm just trying to get my camera serviced.  This doesn't make Samsung look very good! 

Highlighted
Samsung Moderator
Solution
Accepted by SamsungCole (Samsung Moderator)
2 weeks ago

Re: NX 3000 check lense

[ Edited ]

I apologize, the information provided appears to be incorrect. We can set up a ticket to have the device diagnosed. Please send the following information to this PM Link:

 

Serial Number:

Can you please provide the following information: 
 
First and Last Name:
Physical street address:
City, State, and Zip Code: 
Home phone number: 
Alternate phone number: 
Email address: 
Preferred method to be reached by service center (SMS, email, or phone): 
Place of purchase:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Asteroid

Re: NX 3000 check lense

I PM'ed SamsungLou.  Still nothing on my end.  Any idea?  I think I'm just going to contact someone locally...  This forum isn't really all that helpful.