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Aladdin
Asteroid

Black display Samsung Notebook 9 Pro

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Good day Samsung 
So my new 3 months notebook 9 Pro NP900X5N-X01US Display screen is black the laptop was in Hibernate/sleep mode, I opened the laptop like normally I do…. the lock screen windows 10 showed up for less than a second after that half off the screen went black green lines and completed Black after 3 sec, tried to boot up the laptop did not work and I don't have access to BIOS/UEFI.....Samsung Logo doesn't show also.

There's no problem, it power up with the battery (blue light) or the power cord (green light) it work plugged in or without power cord so there's no problems there.

I also tried an external monitor the same issue happened ( just black screen) the keyboard doesn't respond also I plugged another keyboard through the USB from the side no luck.

I can hear the fan running and light is on but it is like goth stuck in sleep mode loophole!!!!

1 SOLUTION

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Aladdin
Asteroid

Re: Black display Samsung Notebook 9 Pro

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the issue is from nvidia graphic card (GeForce) the laptop will run normally but nothing appear on display screen.

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32 REPLIES 32
Samsung Moderator
Samsung Moderator

Re: Black display Samsung Notebook 9 Pro

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Oh no! Have you tried letting the laptop die completely and then plugging it it and trying to use it?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Aladdin
Asteroid

Re: Black display Samsung Notebook 9 Pro

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Thank you for the response

 

Should I worry if the laptop start to run hot and the cooling fan didn't kick in and started spinning 

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Aladdin
Asteroid

Re: Black display Samsung Notebook 9 Pro

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I did try your method xD and Nah nothing happen

 

The LED now has this pattern of continuous blinking

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Aladdin
Asteroid

Re: Black display Samsung Notebook 9 Pro

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The accurate Laptop: Model NP940Z5L-X01US not np900x5n
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Samsung Moderator
Samsung Moderator

Re: Black display Samsung Notebook 9 Pro

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That'll need to be serviced.  Could you send us a private message with a serial number?


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Aladdin
Asteroid

Re: Black display Samsung Notebook 9 Pro

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I did send s/n in a private email, on the flip side, I received an email asking me to Please provide my name, address, telephone number, e-mail address and place of purchase and once I provided that info nothing since then have happened.
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Samsung Moderator
Samsung Moderator

Re: Black display Samsung Notebook 9 Pro

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Sorry for the delay Aladdin, we never got the response. Mind resending this information to me here: http://bit.ly/2igAXKH


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Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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user3PoTN5YCDe
Astronaut

Re: Black display Samsung Notebook 9 Pro

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is this a common problem?   I have the same model and it kept doing it.  So then I did a bios update and now it's completely black and dead... I tried taking my battery out to reset and i get nothing.

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userx7np0d2Zz7
Constellation

Re: Black display Samsung Notebook 9 Pro

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Hi I have pretty much the excat same issue, my model number is: NP940Z5L...

 

When the battery is plugged in, there is never any issues, the screen always works okay.

 

When I use it on battery (either from resuming sleep/hibernation) or powering off and back on again, I get the same black screen with a few grey lines, however, when I push keys on the keyboard it responds so everything is still working but the screen is completely black... rebooting does not fix it, I tried adjusting some power savings settings but did not fix it. If it is always plugged in it always works okay.

 

This is a brand new device I purchased from Amazon in the USA (not refurbished) However, I live in Canada and shipping this to the USA to be serviced when it occured less then a week out of the box is pretty unacceptable.

 

Any other solutions/potential fixses? Pretty unhappy considering it is brand new, seems like a known problem, and I am not in the USA to service it.

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