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Samsung Moderator
Samsung Moderator

Re: Black display Samsung Notebook 9 Pro

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Could you send us a private message with the full model and serial number?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Mikem5601
Constellation

Re: Black display Samsung Notebook 9 Pro

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Hello I seem to be having the same problem.

What happens is after a while the screen will flicker, and then go black.  

No matter what I do, I have to power off and back on again.

NP940z5l model , Samsung Notebook 9 Pro.

 

MICHAEL MANGANO
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Aladdin
Asteroid

Re: Black display Samsung Notebook 9 Pro

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the issue is from nvidia graphic card (GeForce) the laptop will run normally but nothing appear on display screen.

View solution in original post

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Mikem5601
Constellation

Re: Black display Samsung Notebook 9 Pro

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Correct!

Is there a solution to the graphic card problem?

MICHAEL MANGANO
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Aladdin
Asteroid

Re: Black display Samsung Notebook 9 Pro

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the gpu is soldered into the motherboard so there's nothing you can do on your own, if you're in luck and live nearby one of Samsung centre repairs than send it in....Mine is collecting dust in the corner:/

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Samsung Moderator
Samsung Moderator

Re: Black display Samsung Notebook 9 Pro

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Are you unable to ship in your device?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Mikem5601
Constellation

Re: Black display Samsung Notebook 9 Pro

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Yes I can.  Just as an FYI, I did an online chat with Samsng tech and they changed some things on the display settings.  Did not work as I have had two black screens,

 

Would like the problem resolved as this machine is very nice and quick and I love it.

MICHAEL MANGANO
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Samsung Moderator
Samsung Moderator

Re: Black display Samsung Notebook 9 Pro

JUMP TO SOLUTION

Send us a private message as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Mikem5601
Constellation

Re: Black display Samsung Notebook 9 Pro

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Just sent.

 

Thanks

MICHAEL MANGANO
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userx7np0d2Zz7
Constellation

Re: Black display Samsung Notebook 9 Pro

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I also sent you a private message with model/serial number as per requested.

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