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user3VkN4F7gzY
Constellation

Re: Black display Samsung Notebook 9 Pro

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So what's the deal with this? I just started to experience the same issue!! All of a sudden, my screen would turn black and flicker. Then the flickering will stop and the screen will just stay black. If I press the power button it goes to sleep, then I turn it back on and it is fine. Then after some time the same thing happens. Please advise.

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user3VkN4F7gzY
Constellation

Re: Black display Samsung Notebook 9 Pro

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After much googling, I think I found a solution. Since this ONLY happens while using laptop on battery power, this is what I did: Right click on you desktop and go to "Intel Graphics Settings" -> "Power" -> "On Battery" -> "Panel Self Refresh" -> "Disable" -> "Apply". This appears to have fixed it for me.

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userGaHORlBfKc
Constellation

Re: Black display Samsung Notebook 9 Pro

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i have an ativ book 9 940x5j  with the same issur black scrren no response to the key board 
s it the same problem 

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userGaHORlBfKc
Constellation

Re: Black display Samsung Notebook 9 Pro

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so what did u do?

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Black Hole

Re: Black display Samsung Notebook 9 Pro

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Hey, I would be happy to look into this for you. Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and the serial number of the unit.

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Samsung Moderator
Samsung Moderator

Re: Black display Samsung Notebook 9 Pro

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Please get that to us as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userNaD5ULsedE
Constellation

Re: Black display Samsung Notebook 9 Pro

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Just want to report back. Running for the past two months with zero issues after doing this:

 

Right click on you desktop and go to "Intel Graphics Settings" -> "Power" -> "On Battery" -> "Panel Self Refresh" -> "Disable" -> "Apply". This fixed it for me.

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muddboner
Constellation

Re: Black display Samsung Notebook 9 Pro

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Piggybacking on messages that have the same issue that I am having. 

Model #NP940X3G-K03US

I have my laptop connected to a TV monitor.  My laptop screen is black, but the TV monitor responds to touchscreen commands.  Doesn't matter if the computer is running on battery or plugged in.

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Samsung Moderator
Samsung Moderator

Re: Black display Samsung Notebook 9 Pro

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@muddboner Have you tried adjusting your screen resolution settings to ensure that it registers two monitors?

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muddboner
Constellation

Re: Black display Samsung Notebook 9 Pro

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I have. The display on my laptop has been black for a while.  I connected it to a monitor to confirm that the computer was working.  I am looking for solutions other than changing the display screen.

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