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user8mYCtQG5Pm
Constellation

Chromebook plus showed missing OS message and purple/green pattern, now wont turn on and no led

today when I opened my chromebook plus, it had a message that the chrome os was missing or damaged. And the power led was blinking purple and green. I thought it got over charged since it wa s on the charger all night. So I let it sit. Now the charge is fully drained but it wont turn on, even when I connect it to the power supply. Also no led light is coming on.

4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: Chromebook plus showed missing OS message and purple/green pattern, now wont turn on and no led

Hey! Thanks for reaching out, can I please have the full model number?


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user8mYCtQG5Pm
Constellation

Re: Chromebook plus showed missing OS message and purple/green pattern, now wont turn on and no led

it is XE513C24

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Samsung Moderator
Samsung Moderator

Re: Chromebook plus showed missing OS message and purple/green pattern, now wont turn on and no led

Hey! Thanks for reaching out, can I have the following information in private message?

Full Name

Street Address

Email Address

Phone Number

Place of Purchase

Serial Number


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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user8mYCtQG5Pm
Constellation

Re: Chromebook plus showed missing OS message and purple/green pattern, now wont turn on and no led

sent the info

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