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silvestre
Asteroid

NP930QAA - Samsung Update not working after Windows 10 fall creators update (v. 1804)

JUMP TO SOLUTION

I have a brand-new NP930QAA (*) - it was bought by the end of July/18. I took it out of the box and run Samsung Update. I worked perfectly.

 

Then I let Windows Update do its work. It installed Fall Creators Update (v. 1804) and a lot of other updates. After that, Samsung Update no longer works. 

 

Please note that my machine has no other software installed beyond those pre-installed.  In fact, I restored it to the original configuration (using Samsung Recovery) at least 3 times to confirm my diagnosis.

 

 

The current version of Samsung Update at Microsoft Store is v.3.0.29.0. At Microsoft Store it is stated the following:

 

Description

Samsung Update is a program that makes it easy to install or update the latest system BIOS, drivers, and applications optimised for Samsung PCs.

* Samsung Update does not support Windows 10 S.

An additional service package must be installed for Samsung Update to work properly

 

 

Perhaps my machine has somehow lost such service package. I don't know. Does anyone know where can I find this service package? Or maybe someone has a better idea? Have you run your Samsung Update (v.3.0.29.0) for Windows 10 recently?

 

Thank you!

 

*: Windows 10 Home, 8th Gen Intel® Core™ i7 Mobile Processor 13.3" FHD LED Display (1920x1080 dots), 256GB SSD Storage

https://www.samsung.com/us/computing/windows-laptops/notebook-series-9/notebook-9-pen-13-3--np930qaa...

 

PS: I have just had a look at Event Viewer and there are error messages for "C:\Program Files\Samsung\SamsungUpdate\SUEngine.exe". In summary, it is reported there that "The process was terminated due to an unhandled exception".

1 SOLUTION

Accepted Solutions
silvestre
Asteroid

Re: NP930QAA - Samsung Update not working after Windows 10 fall creators update (v. 1804)

JUMP TO SOLUTION

Samsung Update 3.0.30.0 (Windows 10, 64bits, v. 1804) has solved the problem.

 

Thanks SamsungHeath and R&D team for your support!

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6 REPLIES 6
Samsung Moderator
Samsung Moderator

Re: NP930QAA - Samsung Update not working after Windows 10 fall creators update (v. 1804)

JUMP TO SOLUTION

Is it just Samsung Update or is it for Samsung Update Plus?

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silvestre
Asteroid

Re: NP930QAA - Samsung Update not working after Windows 10 fall creators update (v. 1804)

JUMP TO SOLUTION

Sorry, I have never heard of Samsung Update Plus. It should be Samsung Update (only).

 

Mine is this one:

https://www.microsoft.com/en-us/p/samsung-update/9nq3hdb99vbf#activetab=pivotSmiley Surprisedverviewtab

 

 

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Samsung Moderator
Samsung Moderator

Re: NP930QAA - Samsung Update not working after Windows 10 fall creators update (v. 1804)

JUMP TO SOLUTION

Thank you for confirming this. I would like to investigate further. Can you drop a Private Message Here with the serial number?

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silvestre
Asteroid

Re: NP930QAA - Samsung Update not working after Windows 10 fall creators update (v. 1804)

JUMP TO SOLUTION

Private message with Serial Number has just been sent. Thanks for your attention!

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silvestre
Asteroid

Re: NP930QAA - Samsung Update not working after Windows 10 fall creators update (v. 1804)

JUMP TO SOLUTION

current status (as of today): solution pending.

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silvestre
Asteroid

Re: NP930QAA - Samsung Update not working after Windows 10 fall creators update (v. 1804)

JUMP TO SOLUTION

Samsung Update 3.0.30.0 (Windows 10, 64bits, v. 1804) has solved the problem.

 

Thanks SamsungHeath and R&D team for your support!

Reply
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