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userZ5szksHjJp
Constellation

Notebook 9 Pro touchpad keep turning off when sleeps

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Hi!  Somehow when my notepad sleeps, I wake it up and the touchpad never works.  I go to touchpad setting and it says it is turned on.  I turn it off, turn it back on, and voila!  It works again.  I could change the timer on the sleep function, but for security reasons I don't want that to be the workaround.  Appreciate any help!  Model #: NP940X3N

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Notebook 9 Pro touchpad keep turning off when sleeps

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Have you attempted to run SW Update to see if you were missing any drivers?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Notebook 9 Pro touchpad keep turning off when sleeps

JUMP TO SOLUTION

Have you attempted to run SW Update to see if you were missing any drivers?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in original post

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userZ5szksHjJp
Constellation

Re: Notebook 9 Pro touchpad keep turning off when sleeps

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I did not, but just did so and it seems to be working fine now.  Thank you so much for your help!

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Samsung Moderator
Samsung Moderator

Re: Notebook 9 Pro touchpad keep turning off when sleeps

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We're glad that you're up running!  Let us know if we can be of assistance in the future!  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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