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userJYAKtOTyLh
Constellation

Notebook 9 hardware issue / international warranty in Germany

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Hello,

 

I've bougth a Samsung Notebook 9 in USA and now I live in Germany. 

Unfortunately, I've got a nasty hardware issue, so I cannot use my laptop.

 

I've tried to find a local service here in Germany via the Samsung website, but none of the suggested service centers agreed to take the laptop due to the lack of German warranty. I called the Samsung office in Germany and they weren't helpful. As I understand their claim, the US international warranty doesn't assume EU. I believe, this may be correct legally, but makes no sence from a point of view of a customer.

 

So.. what am I supposed to do with my laptop now?

 

Cheers,

Aleks

 

 

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Notebook 9 hardware issue / international warranty in Germany

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Aleks, I would be happy to look into this further. Can you please send a private message here: http://bit.ly/2Kq3B5F with the model and serial numbers of the notebook 9 and the symptoms you are experiencing? 

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1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Notebook 9 hardware issue / international warranty in Germany

JUMP TO SOLUTION

Aleks, I would be happy to look into this further. Can you please send a private message here: http://bit.ly/2Kq3B5F with the model and serial numbers of the notebook 9 and the symptoms you are experiencing? 

Reply
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