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user5j8k4AWw94
Constellation

Notebook Pro 9 - Screen Turns Off

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Hi,

 

I have a really annoying issue with my Samsung Notebook 9 Pro (NP940Z5L-X01US).

 

When it's running on battery the screen turns off after a short period of usage (usually a couple of minutes). If I shut down and start the computer again the issue seems to be solved for another 2 or 3 minutes and then comes back.

 

I don't have this issue when the pc it's plugged. The screen turns off but I the computers keeps running. 

 

You can see this video for better understanding: https://youtu.be/MjJam21H2gU

 

Is there any solution to this? 

 

 

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Notebook Pro 9 - Screen Turns Off

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Right click on you desktop and go to "Intel Graphics Settings" -> "Power" -> "On Battery" -> "Panel Self Refresh" -> "Disable" -> "Apply".  This should resolve the issue.  

.

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: Notebook Pro 9 - Screen Turns Off

JUMP TO SOLUTION

Right click on you desktop and go to "Intel Graphics Settings" -> "Power" -> "On Battery" -> "Panel Self Refresh" -> "Disable" -> "Apply".  This should resolve the issue.  

.

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in original post

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Samsung Moderator
Samsung Moderator

Re: Notebook Pro 9 - Screen Turns Off

JUMP TO SOLUTION

Were you able to give that a try?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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