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userGh3JGXKyoC
Constellation

problem in upgrading to wihdos 10

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hello 

i have a samsung laptop model NP-RV520

it has on it an official version ! of windows 7 home.
i want to upgrade the windos 7 to 10 via microsoft website.
the problem is that the ugrading stopped by showimg me this message

"the next device is not compatibility whit windos 10

Intel (r) HD Graphics Family

this may cause display problems

please connct to the manufatrue of your laptop"

SO i tryied to find samsung email and i didnt found.
what do i need to do so that the upgrading will succeed ?

 

1 SOLUTION

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Samsung Care Ambassador

Re: problem in upgrading to wihdos 10

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Windows is a Microsoft product, so Microsoft.com will better serve you in this regard.

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Samsung Moderator
Samsung Moderator

Re: problem in upgrading to wihdos 10

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@userGh3JGXKyoC I would be happy to look into this for you. Could you please provide the full model code and serial number via this link?

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userGh3JGXKyoC
Constellation

Re: problem in upgrading to wihdos 10

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this is the full model code
samsung NP-RV520-A03IL 

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Re: problem in upgrading to wihdos 10

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That translates to:

if we let you install windows 10, you wont see anything on your screen. Windows doesn't know how to talk to your family of video cards.

If you want a headless unit, I can think of many better options, but you have two options, you could take it somewhere that can switch out the card for one that windows can recognize, or you can stick with "the better windows". I actually "like" Windows 7 more.(Windows XP was where the party's at, but that's another story)


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If you're anticipating a follow up to one of my posts, please like my post or tag me. I don't generally go back to posts I have replied to unless I get pointed there.
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userGh3JGXKyoC
Constellation

Re: problem in upgrading to wihdos 10

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thedaniel ! you are talking Nonsense !

because i already instal windos 10 and everything is working great except that the picture is alittle bit blury and i reapet only alittle bit and only in some videos

 

and now i have only 1 question what is the original website of my laptop can anyone tell me that ?

samsung model NP-RV520-A03IL made in china 2011

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Highlighted
Samsung Care Ambassador

Re: problem in upgrading to wihdos 10

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Windows is a Microsoft product, so Microsoft.com will better serve you in this regard.

View solution in original post

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