Black display Samsung Notebook 9 Pro

[SamsungGill]

If you unplug the television as a monitor, does the screen remain black on the laptop?

[SamsungJam]

It would need to be sent in for service.  

[Mikem5601]

OK I am willing to do that.

Steps?

[userGr6dT26CEo]

The solution that helped me requires some technical skill.
I separated the screen from the screen shell/cover and disconnected the display cable. Then I cleaned the connector using a pencil eraser and connected things back together. After that, I used a double-sided tape to attach the LED panel back to the screen shell. (I had to use special double-sided tape designed for laptop LCDs though.) It has been more than two weeks since the repair and I have not experienced any issues with the screen since.

[userDYXPXScSde]

Hi, I am having the exact same problem with Samsung Notebook 9 Pro. This device is only a few months old, yet the screen has randomly gone black. The power supply & AC adapter works fine. The battery seems to work. basically, it's like the PC went to sleep but will never wake up again. The PC worked perfectly prior to this, & the only thing recently that happened was "Samsung Update" which claims to install new drivers. 

I have some electronics experience but the Samsung notebooks are very difficult to work on bc everything is soldered together & the battery is internal. I can tell that the LED panel is not lighting up, & I don't hear the fans coming on. When you close & open the laptop, nothing happens. The LED lights that indicate the charger are working though. it's green/ fully charged, then turns blue when I touch the power on button, but the screen doesn't come on & the PC doesn't boot. I've hooked it up to other monitors & Samsung TV as well, & none of those work. 

What should be done to fix ASAP please? This is my primary work machine. 

[SamsungLou]

@userDYXPXScSde    We are sorry to hear about this. Please send the full model and serial numbers to this PM Link, and we will look in to this for you.

[userDYXPXScSde]

Hi Lou,

Thank you, this was resolved by the tech support resetting the PC so that it could boot up, & then he discovered it had crashed during update. He said it needed to fully run the Windows Update & Samsung Update to restore current versions of the drivers. Once all the updates were finished, the screen is no longer black & the keyboard & touch screen work fine now.

Thanks!

[SamsungLou]

You are most welcome.

[userLPxa9EWmoz]

Holy smokes I fixed it! After trying EVERYTHING on this thread, for over a year - I tried pulling the Removing the Display Cable. Only after the cable was removed did the external HDMI monitor work. I was able to update the Samsung and Windows updates, restart the laptop and BOOM it works!! FORGET THESE COMPANIES THAT PUSH SOFTWARE UPDATES THAT BRICK MACHINES!Holding the Display connector - HDMI to external monitor plugged in.